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Servochem Website Disclaimer, Terms & Conditions



Access to and use of this website are subject to the following conditions. Please do not use this website unless you agree with these conditions. This website has been developed by Servochem (PTY) Ltd and is administrated by the same. We reserve the right to discontinue or to make partial or complete modifications to this website or to the General Conditions of Use, to our General Terms and Conditions, and to our Conditions of Sale and Delivery. Please note that we may make such changes at our own discretion and without prior announcement. We must therefore ask you, next time you visit this website, to view the conditions again and to note any changes or amendments that may have been made.



Surrender of use and benefit


All details, documents and illustrations published on this website are the sole property of Servochem (PTY) Ltd. Any permission to use the same is granted on the proviso that the relevant copyright note is displayed on all copies, that such details are only used for personal purposes, that they are not exploited commercially, that the details are not modified in any way and that all illustrations gained from the website are only used in conjunction with the accompanying text.



Trademarks and Copyright


All trademarks on this website are the property of Servochem (PTY) Ltd. Any unauthorized use of these trademarks or other materials is expressly prohibited and constitutes a violation of copyright, trademark law or other industrial property rights.



Limited liability


Servochem (PTY) Ltd has compiled the detailed information provided on this website from internal and external sources to the best of its knowledge and belief, using professional diligence. We endeavour to expand and update this range of information on an ongoing basis. The information on this website is purely for the purpose of presenting Servochem (PTY) Ltd; its suppliers, products and services. However, no representation is made or warranty given, either expressly or tacitly, for the completeness or correctness of the information on this website. In particular, we must ask you to be aware that this information may no longer be up to date. We therefore recommend that you check any information you obtain from this website prior to using it in whatever form. Advice given on this website does not exempt you from conducting your own checks on our latest advice - particularly on safety datasheets and technical specifications - and on our products, with a view to their suitability for the intended processes and purposes. Should you require any advice or instructions concerning our products or services, please contact us directly. Users of this website declare that they agree to access the website and its content at their own risk. Neither Servochem (PTY) Ltd or third parties involved in the writing, production or transmission of this website can be held liable for damage or injury resulting from access or the impossibility of access or from the use or impossibility of use of this website or from the fact that you have relied on information given on this website.



Websites of third-party vendors/links


This website contains links/references to third-party websites. By providing such links, Servochem (PTY) Ltd does not give its approval to their contents. Neither does Servochem (PTY) Ltd accept any responsibility for the availability or the contents of such websites or any liability for damage or injury resulting from the use of such contents, of whatever form. Links to other websites are provided to website users merely for the sake of convenience. Users access such websites at their own risk.



Details supplied by yourself


The user of this website is fully responsible for the content and correctness of details he or she sends to Servochem (PTY) Ltd as well as for the non-violation of any third-party rights that may be involved in such details. The user gives his or her consent for Servochem (PTY) Ltd to store such details and to use the same for the purpose of statistical analysis or for any other specified business purpose, unless the information involves personal details, going beyond master data or usage data. In particular, Servochem (PTY) Ltd is entitled to use the contents of such messages, including ideas, inventions, blueprints, techniques and expertise contained therein, for any purpose, such as the development, production and/or marketing of products or services and to reproduce such information and make it available to third parties without any limitations.



International users


This website is checked, operated and updated by Servochem (PTY) Ltd in both; London, United Kingdom and Johannesburg, South Africa. Servochem (PTY) Ltd gives no guarantee that the details presented on this website are also correct in places outside of South Africa, and, in particular, that products and services will be available with the same appearance, in the same sizes or on the same conditions. Should you call up this website from a place outside of South Africa or download contents from such a place, please note that it is your own responsibility to ensure that you act in compliance with local legislation applicable in that place.


Products mentioned on this website may come in different packaging, in different package sizes, or with different lettering or markings, depending on the country.



Sale of Products provided by Servochem (PTY) Ltd


Our products are sold in accordance with the current version of our Terms & Conditions of Sale and Delivery, please refer to your order documents for full terms and conditions of sale.



Applicable law


Any legal claims or lawsuits in conjunction with this website or its use are exclusively subject to the laws of the Republic of South Africa, except for the provisions of international private law and the Hague Convention relating to a Uniform Law on the International Sale of Goods of July 1, 1964 and in the UN Sales Convention of April 11, 1980.






Servochem (PTY) Ltd is aware of how important it is for you that your privacy is protected whenever you visit our website. We take the protection of your personal data extremely seriously. We therefore wish to inform you about what data we store, when we do so, and how we use this data. With this in mind, we would like to use this Privacy Policy to make you aware of our data protection measures.



Data Capture


You can always use our online presentation without disclosing your personal data.  Whenever our website is accessed, the following data is stored for backup and optimization purposes:


-    IP address

-    Date and time of the request

-    Time zone difference to Greenwich Mean Time (GMT)

-    Content of the request (specific page)

-    Access status/HTTP status code

-    The amount of data transferred per request

-    Website from which the request originates

-    Browser

-    Operating system and its interface

-    Language and version of the browser software



Although this data could potentially enable identification, it is not used to identify individuals. While it may be used for statistical purposes, individual users remain anonymous. Where data is passed on to external service providers, we ensure that data protection regulations are observed by means of appropriate agreements with such external service providers, as well as by means of technical and organizational measures.



Collection and Processing of Personal Data


Personal data will only be collected if you voluntarily provide us with this data, such as when registering for something, filling in forms, sending e-mails, ordering products and services, making inquiries, or requesting material.


We will only use the personal data collected from you to provide you with the desired products and services or for other purposes for which you have granted your consent, unless other statutory requirements apply. Where data is passed on to external service providers, we once again ensure that data protection regulations are observed by means of contractual arrangements, as well as by means of technical and organizational measures.



Use of Cookies


“Cookies” are used in some areas of our website to enable us to provide you with more personalized services.  Cookies are identifiers that can be sent from a Web server to your computer in order to identify you for the duration of your visit. Most browsers are set to automatically accept cookies.


The following types of cookies are used, with their scope and functions explained below:


•    Transient cookies (see “a”)

•    Persistent cookies (see “b”)


a) Transient cookies are automatically deleted when you close your browser. These are mainly session cookies. These store a “session ID,” which is used to assign various requests submitted by your browser to a single session. As a result, your computer can be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.


b) Persistent cookies are automatically deleted after a set period, which varies from cookie to cookie. You can delete cookies at any time using the security settings of your browser.


You can configure your browser settings as desired and, for example, decline third-party cookies or all cookies. Please note that you may then be unable to use all functions of this website.


Servochem (PTY) Ltd uses cookies to identify you on recurring visits if you hold an account with us. Otherwise, you will need to log in again on each visit.



Google Analytics and Google Remarketing


This website uses Google Analytics and Google Remarketing.  These are services provided by Google Inc. (“Google”). Google uses “cookies,” which are text files stored on your computer that enable analysis of your use of the website. The information generated by the cookie about your use of the website (including your IP address) will be transferred to, and stored on, a Google server in the United States.


We do not transmit IP addresses in full, but instead remove the final set of numbers (which denotes the address of the terminal device). This reliably eliminates the otherwise theoretical possibility of identifying individuals.


Google will use this information to analyze your use of the website, to compile reports about website activities for the website operator, and to provide other services connected with use of the website and the Internet. Google may also transfer this information to third parties if required to do so by law or where these parties process the data on behalf of Google. Under no circumstances will Google associate your IP address with other data held by Google. You can prevent the installation of cookies by configuring the settings of your browser software accordingly; please note, however, that you may then be unable to use all functions of this website in full.


By using this website, you give your consent for Google to process the data collected about you in the manner outlined above and for the aforementioned purpose.


You can prevent Google from collecting and processing the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plug-in available from the following link:


You can opt out of data collection and storage by Google at any time, effective for the future. You can find more information on Google terms and conditions here.



External Services and Content


Servochem (PTY) Ltd uses the following services and content of external service providers. In all cases, Servochem (PTY) Ltd has no influence on the data collected and its further processing in connection with these external services. For more information, please refer to the linked privacy policy of the relevant provider.




Servochem (PTY) Ltd has embedded YouTube videos on its website. These videos are stored at and can be played directly from our website.


When you visit the website, YouTube is notified that you have accessed the corresponding sub-page of our website. For more information on the purpose and scope of data collection and processing by YouTube, please refer to the YouTube Privacy Policy, which also contains more information on your rights and configuration options to protect your privacy: Google also processes your personal data in the United States and adheres to the EU–US Privacy Shield:


Google Maps


Servochem (PTY) Ltd uses the Google Maps service, enabling us to display interactive maps within the website itself and allowing you to conveniently use the map function.


To enable use of Google Maps functionality, it is necessary to store your IP address and transfer it to a Google server, which is usually located in the United States. For more information on the handling of user data, please refer to the Google Privacy Policy:


Your Rights


You have the following rights vis-à-vis us in respect of your personal data:


•    The right of access

•    The right of rectification or erasure

•    The right of restriction of processing

•    The right to object to processing

•    The right of data portability


If you wish to exercise your rights, please contact our Data Protection Officer. It is sufficient to send an e-mail to the e-mail address stated in the company’s legal notice or to the Data Protection Officer (please see below for the address and e-mail address).



Data Retention


We will only store your personal data for as long as necessary to perform a service that you have requested or for which you have granted your consent, unless no other legal obligations apply.





Servochem (PTY) Ltd implements technical and organizational security measures in order to protect the data you have provided against accidental and intentional manipulation, loss, and destruction, as well as unauthorized access. In the event that personal data is collected and processed, this information will be transmitted in encrypted form to prevent misuse of the data by third parties. Our security measures are revised continuously in order to keep pace with technological developments.





It is important to protect children’s privacy.  For this reason, we do not collect, process, or use any information on our website from individuals whom we know to be under 16 years of age without having previously obtained the verifiable consent of a legal guardian. Legal guardians can access the information provided by their child and/or demand that this information be erased.



Contact Us


If you have any problems, questions, or suggestions, please contact the Servochem (PTY) Ltd Data Protection Officer, who will be happy to help.  Due to the ongoing development of the Internet, it is necessary to amend our Privacy Policy every so often. We reserve the right to amend it accordingly at any time.


Servochem (PTY) Ltd

8 Struwig Street




Phone:  +27 11 823 5341


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